In his book Understanding Business Values and Motivators, Dr. Ira Wolfe writes, “An ‘Attitude Virus’ seems to be everywhere…. We see the symptoms every day as rudeness, poor service, lack of motivation, and increased job stress….
Managers “feel the painful, long-term effects of the Virus in employee turnover, lost productivity, customer complaints, and a drain on profits. But the greatest damage the Virus does is lowering workplace resistance to other ‘infections’ and causing healthy workers to seek escape to more healthy business environments.”
Dr. Wolfe notes that the Journal of Occupational and Environmental Medicine has diagnosed a workplace condition called “presenteeism”—being “at work” without being productive. “It’s like absenteeism, but worse,” he says, “because, with presenteeism, employees still show up and receive a full paycheck—but they disrupt and demoralize other workers while neglecting the work they are being paid to do. The cost of “presenteeism’ in the U.S. alone is estimated to be hundreds of billions of dollars, resulting in over 2.5 billion lost workdays per year.”
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