J D Canter E Books

I worked in Customer Service related jobs for 51 years. Somehow, I learned how to deal with difficult customers

The first thing I tried to do was to listen intently. I tried to understand before I tried to be understand.

I sought to see how they felt ( after all, most are caught up in an emotion).

Even if I knew the solution when they first started their disappointment, this let me know how to frame my solution.

I would tell them about other cases, similar to theirs, where a great solution was found.

I started out working for a company in customer service, where the customer is always right and their satisfaction is not only desired but guaranteed.

You can win the battle with someone but lose the war. A satisfied customer may tell someone, but a disgruntled customer will tell almost everyone who will listen.

I know we are talking customers, but the beauty of it is that it works everywhere. Your spouse, your job, your friends , and many more areas in your life, work the same way!

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5/4–Start Your Day Off Right Series

Quote:

5/4–Spiritual Pension Plan

Story:

5/4–3.EAGLES DO NOT EAT DEAD THINGS. Eagles do not eat dead things. They feed only on fresh prey. Vultures eat dead animals, but eagles will not. Be careful with what you feed your eyes and ears with, especially in movies and on TV. Steer clear of outdated and old information. Always do your research well.

Scripture:

Luke 6:38

Give, and it shall be given unto you; good measure, pressed down, and shaken together, and running over, shall men give into your bosom. For with the same measure that ye mete withal it shall be measured to you again.

Humor:

5/4–Do Not Ring Doorbell Unless You Are Publishers Clearing House

It is like the TV character Steve Urkel who would tear up anything and everything. Afterwards he would say ” Did I do that?” 

Seemingly he acted like he didn’t know that he had done anything wrong. He was in the dark about everything that his actions had done. He seemed innocent in any destruction he had caused.

People say hurtful things and act as if they had no idea that could be destructive to the relationship. They would act like what did I do, I only said so and so?

There is a little saying that we used to say when we were kids. It went something like sticks and stones may break my bones but words will never hurt me. Well, I’m here to say that words can be very hurtful. I would almost rather have the sticks and stones.

Words are like arrows shot from a bow and arrow once they leave the bow, the arrows can never return. Once you let your words proceed out of your mouth you can never grab them back.

Words are powerful especially to children who are so impressionable. We can’t wait for them to walk and talk and then we tell them to sit down and shut up!

We tell them they are dumb, clumsy and other statements of incompetence. We can program them with negative programming in the first few years of their lives that will take years of reprogramming for them to be productive in life!

Millions of children go to bed hungry tonight for lack of food and nourishment. Millions more will go to bed hungry tonight for lack of encouragement.

Words are powerful and life-changing. Words can build people up to accomplish great things, or tear them down and render them almost useless and helpless.

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Building Take Skill, Tearing Down None https://www.amazon.com/dp/1521429154/ref=cm_sw_r_cp_api_glt_fabc_AMZE20JXVJBDJ306KZQD

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5/3-Start Your Day Off Right Series

Quote:

5/3–If you know what changes a heart you know what changes the world

Story:

4 EAGLES LOVE THE STORM Eagles love the storm. When clouds gather, the eagles get excited. The eagle uses the storm’s wind to lift it higher. Once it finds the wind of the storm, the eagles uses the raging storm to lift him above the Clouds. This gives the eagle an opportunity to glide and rest its wings. In the meantime, all the other birds hide in the leaves and branches of the trees. We can use the storms of life to rise to greater heights. Achievers relish challenges and use them profitably.

Scripture:

Jude 1:20-21

But ye, beloved, building up yourselves on your most holy faith, praying in the Holy Ghost, Keep yourselves in the love of God, looking for the mercy of our Lord Jesus Christ unto eternal life.

Humor:

Because Yom Kippur was coming up, I decided to cut my college students a break and cancel class.

“Yes!” shouted a Jewish student. “It was worth the 40 years in the desert!” Emily H

A very old lady looked in the mirror one morning. She had three remaining hairs on her head, and being a positive soul, she said, “I think I’ll braid my hair today.” So she braided her three hairs, and she had a great day.

Some days later, looking in the mirror one morning, preparing for her day, she saw that she had only two hairs remaining. “Hmm, two hairs… I fancy a centre parting today.” She duly parted her two hairs, and as ever, she had a great day

A week or so later, she saw that she had just one hair left on her head. “One hair huh…,” she mused, “I know, a pony-tail will be perfect.” And again she had a great day.

The next morning she looked in the mirror. She was completely bald.

Finally bald huh,” she said to herself, “How wonderful! I won’t have to waste time doing my hair any more..”

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Building Take Skill, Tearing Down None https://www.amazon.com/dp/1521429154/ref=cm_sw_r_cp_api_glt_fabc_5A6T23GHHB4XTBXTQAF7

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